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Arbonne International Career Opportunities |
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Arbonne International Career Opportunities |
Opportunity Snapshot
In this role you will enjoy the best of both worlds: you will join an established, growing company with a business model proven over 26 years of success, and also make your mark on a "blank slate" as you play a key role in bringing a new contact center online. While other companies are downsizing, we are investing in future growth, including upgrading our contact center leveraging Cisco technologies, among other initiatives. That growth will offer top performers opportunities to expand their roles (including curriculum development) and pursue career advancement.
You will provide creative solutions, learning interventions, and training for Customer Service, including soft skills, our systems, software and other specialized skills. To be a good fit for this opportunity you will have at least two years of training experience in a contact center environment and a demonstrated ability both to create new and modify existing training materials. We're looking for a hands-on tactical trainer with the ability to empathize and communicate effectively with diverse people. You also will need a professional demeanor and the ability to represent a company offering health and beauty products.
Arbonne International, LLC is a direct-selling company founded in 1980 with a mission to develop and distribute Swiss-formulated skin care products that are pure, safe, and beneficial. Today Arbonne has grown to include color, aromatherapy, nutrition, and weight loss products all available through our network of Independent Consultants. Our leadership is committed to unprecedented expansion and success for everyone associated with the extraordinary phenomenon that is Arbonne. Among other attractive benefits, we offer an employee discount on Arbonne's quality products.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you'll need:
What's in It for You
Ground floor impact -- this new contact center gives us the opportunity to take our support services to the next level. While we'll bring the best of Arbonne's processes and training with us, you will be able to put your personal stamp on the new center as you customize our programs and develop new ones.
High visibility -- Arbonne is strongly committed to supporting our Independent Consultants in achieving success and you'll play a key role in delivering on this high profile commitment. The Dallas area is a strong focus for the company; we recently opened a data center here and we are considering other Dallas-based initiatives.
Career development -- your success in this role could set you up to take on new responsibilities or pursue new opportunities. For example, we're currently training for our North American contact center, but you may help develop training materials in the future for export to centers in other regions. Depending on our growth and your aptitude, you might set your sights on filling a future need for a dedicated instructional design specialist.
Great work environment -- you know that's true because you'll help shape it! Arbonne promotes an upbeat, success oriented culture with a strong sense of family and teamwork. Working for Arbonne is a truly unique experience -- there's no other company quite like it. You'll find the stress level lower here than at the typical contact center.
Excellent compensation -- our company consistently looks for ways to reward employees. Arbonne associates enjoy an excellent benefits program, including medical, dental, vision, and life insurance; a 401(k) plan; a generous employee product discount; and more.
The Right Move at the Right Time
We're moving our Contact Center from Irvine, CA to Addison, TX, to ensure we provide the highest quality support to our Independent Consultants and lay a foundation for our ongoing growth. The decision was largely driven by technology considerations: the new center offers state of the art systems and it will be near our growing IT presence in the Dallas area. Our goal is to staff the center entirely with Arbonne employees, although we may use some temporary staffing to start. The staff will total more than 120 once we're up to speed, with the ability to grow as necessary.
You'll find a very different culture at Arbonne, as our business model is molded around our Consultants -- ours is a relationship business in the true sense of the term. Running a home-based business allows Consultants to be their own boss, spend more time with family and other life interests, and share quality products with their clients.
Joining Arbonne also connects them to a robust support infrastructure, and the Contact Center is the hub of that infrastructure. Customer Service Representatives (CSRs) will field inbound calls and emails regarding a wide variety of issues, including:
The people who call are passionate; this is not only their livelihood, but it often is a way they are making their lives better. CSRs may talk to the same people on multiple occasions, particularly those who are actively engaged in growing their business. Your mission will be to help the CSRs develop the diverse skills they need to provide top quality support and, in the process, let the Consultants know they are appreciated.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Contact Center Director, you will be one of two Trainers. The leadership team also will include two Managers, six Supervisors, and two Workforce Planning Specialists. The Center will operate from 8 AM to 8 PM Monday through Friday and from 8 AM to 5 PM on Saturday. In a nutshell you will create, develop, maintain, and present customer service training for all positions in the Contact Center, effectively partnering with the leadership team to support and improve customer support performance.
As you might expect, the first few months will be intense; our plan is to hold the first training class in August and be ready to transition operations from Irvine to Addison by the end of October. You'll work with an established proprietary curriculum and you'll have support from existing resources in the Irvine center. Training will an ongoing part of life at the Center and once we are up and running you will revise materials, create new materials from scratch, and help develop information sheets and answers to FAQs. In addition to conducting regular new hire trainings once or twice a month, you'll train regarding process upgrades, new products, and special promotions.
We'll also look to you to help identify learning and development needs; for example, we have a 90-day plan for new hires, and you'll follow up on training and progress to provide feedback to management. While your first priority will be training for the CSRs, there also may be opportunities for you to conduct leadership coaching.
Keys to Success
To excel in this role you will take a hands-on, tactical approach to training, including being able to sit down at a station and do most of what a CSR does. In addition, in order to be an outstanding Call Center Trainer, you will:
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Arbonne premium skin care products are formulated in Switzerland at the Arbonne Institute of Research and Development (AIRD) and made in the U.S.A. Arbonne markets its products exclusively through a network of Independent Consultants. The Company has more than 1,000,000 Independent Consultants doing business in the United States and Canada.
The wonderful thing about Arbonne is that it's not just about great products, it's also about great people. The Arbonne family is made up of thousands of individuals working to make their professional aspirations a reality.
For more information please visit www.arbonne.com. Clicking on this link will open a new browser window, but be sure to come back to submit your resume! No phone calls please.
Opportunity Snapshot
In this role you will enjoy the best of both worlds: you will join an established, growing company with a business model proven over 26 years of success, and also make your mark on a "blank slate" as you play a key role in bringing a new contact center online. While other companies are downsizing, we are investing in future growth, including upgrading our contact center leveraging Cisco technologies, among other initiatives. That growth will offer top performers opportunities to expand their roles (including curriculum development) and pursue career advancement.
You will provide creative solutions, learning interventions, and training for Customer Service, including soft skills, our systems, software and other specialized skills. To be a good fit for this opportunity you will have at least two years of training experience in a contact center environment and a demonstrated ability both to create new and modify existing training materials. We're looking for a hands-on tactical trainer with the ability to empathize and communicate effectively with diverse people. You also will need a professional demeanor and the ability to represent a company offering health and beauty products.
Arbonne International, LLC is a direct-selling company founded in 1980 with a mission to develop and distribute Swiss-formulated skin care products that are pure, safe, and beneficial. Today Arbonne has grown to include color, aromatherapy, nutrition, and weight loss products all available through our network of Independent Consultants. Our leadership is committed to unprecedented expansion and success for everyone associated with the extraordinary phenomenon that is Arbonne. Among other attractive benefits, we offer an employee discount on Arbonne's quality products.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you'll need:
What's in It for You
Ground floor impact -- this new contact center gives us the opportunity to take our support services to the next level. While we'll bring the best of Arbonne's processes and training with us, you will be able to put your personal stamp on the new center as you customize our programs and develop new ones.
High visibility -- Arbonne is strongly committed to supporting our Independent Consultants in achieving success and you'll play a key role in delivering on this high profile commitment. The Dallas area is a strong focus for the company; we recently opened a data center here and we are considering other Dallas-based initiatives.
Career development -- your success in this role could set you up to take on new responsibilities or pursue new opportunities. For example, we're currently training for our North American contact center, but you may help develop training materials in the future for export to centers in other regions. Depending on our growth and your aptitude, you might set your sights on filling a future need for a dedicated instructional design specialist.
Great work environment -- you know that's true because you'll help shape it! Arbonne promotes an upbeat, success oriented culture with a strong sense of family and teamwork. Working for Arbonne is a truly unique experience -- there's no other company quite like it. You'll find the stress level lower here than at the typical contact center.
Excellent compensation -- our company consistently looks for ways to reward employees. Arbonne associates enjoy an excellent benefits program, including medical, dental, vision, and life insurance; a 401(k) plan; a generous employee product discount; and more.
The Right Move at the Right Time
We're moving our Contact Center from Irvine, CA to Addison, TX, to ensure we provide the highest quality support to our Independent Consultants and lay a foundation for our ongoing growth. The decision was largely driven by technology considerations: the new center offers state of the art systems and it will be near our growing IT presence in the Dallas area. Our goal is to staff the center entirely with Arbonne employees, although we may use some temporary staffing to start. The staff will total more than 120 once we're up to speed, with the ability to grow as necessary.
You'll find a very different culture at Arbonne, as our business model is molded around our Consultants -- ours is a relationship business in the true sense of the term. Running a home-based business allows Consultants to be their own boss, spend more time with family and other life interests, and share quality products with their clients.
Joining Arbonne also connects them to a robust support infrastructure, and the Contact Center is the hub of that infrastructure. Customer Service Representatives (CSRs) will field inbound calls and emails regarding a wide variety of issues, including:
The people who call are passionate; this is not only their livelihood, but it often is a way they are making their lives better. CSRs may talk to the same people on multiple occasions, particularly those who are actively engaged in growing their business. Your mission will be to help the CSRs develop the diverse skills they need to provide top quality support and, in the process, let the Consultants know they are appreciated.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Contact Center Director, you will be one of two Trainers. The leadership team also will include two Managers, six Supervisors, and two Workforce Planning Specialists. The Center will operate from 8 AM to 8 PM Monday through Friday and from 8 AM to 5 PM on Saturday. In a nutshell you will create, develop, maintain, and present customer service training for all positions in the Contact Center, effectively partnering with the leadership team to support and improve customer support performance.
As you might expect, the first few months will be intense; our plan is to hold the first training class in August and be ready to transition operations from Irvine to Addison by the end of October. You'll work with an established proprietary curriculum and you'll have support from existing resources in the Irvine center. Training will an ongoing part of life at the Center and once we are up and running you will revise materials, create new materials from scratch, and help develop information sheets and answers to FAQs. In addition to conducting regular new hire trainings once or twice a month, you'll train regarding process upgrades, new products, and special promotions.
We'll also look to you to help identify learning and development needs; for example, we have a 90-day plan for new hires, and you'll follow up on training and progress to provide feedback to management. While your first priority will be training for the CSRs, there also may be opportunities for you to conduct leadership coaching.
Keys to Success
To excel in this role you will take a hands-on, tactical approach to training, including being able to sit down at a station and do most of what a CSR does. In addition, in order to be an outstanding Call Center Trainer, you will:
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Arbonne premium skin care products are formulated in Switzerland at the Arbonne Institute of Research and Development (AIRD) and made in the U.S.A. Arbonne markets its products exclusively through a network of Independent Consultants. The Company has more than 1,000,000 Independent Consultants doing business in the United States and Canada.
The wonderful thing about Arbonne is that it's not just about great products, it's also about great people. The Arbonne family is made up of thousands of individuals working to make their professional aspirations a reality.
For more information please visit www.arbonne.com. Clicking on this link will open a new browser window, but be sure to come back to submit your resume! No phone calls please.
