Opportunity Snapshot

All call centers are not created equal! At Arbonne International, a rapidly expanding leader in the beauty industry, we go out of our way to provide our Customer Service Agents with the training, support, environment and rewards they'll need to be happy in their jobs and deliver the best-in-class customer service for which we're known.

Our culture, too, is very different. Our business model is built around our Consultants -- driven professionals who have made a quality-of-life decision in joining Arbonne, which allows them to be their own boss, spend more time with family and other life interests, and share quality products with their clients.

The Contact Center you'll join is the hub of the robust support infrastructure we offer this group, and as a part of our team, you will be instrumental in helping these professionals grow their businesses as you exercise your passion for building relationships and providing excellent customer service.

Your Rewards

• Delightful client interactions -- for the most part, you'll serve people who love our company and products and are excited about the opportunity we provide them. You'll also benefit from our strong organizational desire to develop "win-win" solutions that ensure positive experiences for our customer service team members as much as our client base.
• Real impact -- this is a critical role wherein we'll count on you to act as our ambassador and to set the tone with valued Consultants and customers.
• Great work environment -- we maintain a less stressful environment than other centers where you may have worked, and foster a tight-knit, team-oriented culture in which our employees can thrive.
• Career advancement -- your success in this role will position you to grow into dedicated web, email and/or business support in short order, and will further prepare you to advance into a management capacity down the road.
• Excellent compensation -- our company consistently looks for ways to reward employees, and that includes providing them with a comprehensive benefits package complete with medical, dental, vision, and life insurance; a 401(k) plan; a generous employee product discount; and more.

Our Requirements

• 2+ years high level customer service experience
• Strong computer proficiency to include Microsoft Word, Excel and Outlook programs
• Outstanding verbal and written communication skills
• Professionalism and a positive attitude
• Capacity to work well both independently and in a team environment
• Ability to work a flexible schedule including weekend and overtime hours as needed

The Right Move at the Right Time

This is an ideal time to join our team. We're currently moving our Contact Center from Irvine, California to Addison to ensure we provide the highest quality support to our Independent Consultants and lay a foundation for our ongoing growth. The decision was largely driven by technology considerations: the new center offers state of the art systems, and it will be near our growing presence in the Dallas area.

More About Your Role

In our new Addison facility, you will join our Field Support Department on a team that includes two Customer Service Team Leaders and approximately 25 Customer Service Agents, all reporting to a Customer Service Supervisor.

As a Customer Service Representative, you will field inbound calls and emails regarding a wide variety of issues, including:

• Answering questions about our products, such as ingredients and their use.
• Providing technical support in navigating Arbonne.com.
• Signing up new Consultants and walking them through various processes.
• Handling exchanges, returns, and other issues.
• Responding to questions about becoming a Consultant.
• Clarifying rules and regulations of the sales plan.
• Taking orders.
• And more.

The people who call are passionate; this is not only their livelihood, but it often is a way they are making their lives better. You may talk to the same people on multiple occasions, particularly those who are actively engaged in growing their business. Your goal will be to answer their needs and help them nurture their businesses, all the time ensuring they feel well supported, understood and appreciated. To prepare you for effectively handling these contacts and the remainder of your responsibilities in this role, you'll undergo an intensive week-long training session, and will receive additional ongoing training as needed (for example, when a new line of seasonal products is released).

Please note: Contact center hours will be Monday through Friday 8 a.m. to 8 p.m., and 8 a.m. to 5 p.m. on Saturdays. Overtime is required the last day of the month and the first day of the following month.

Keys to Success

Your success in this role will call for:

• Excellent relationship building skills -- you'll display a strong commitment to providing exceptional customer service at all times and aim to establish solid working relationships with our Consultants as you push to understand their particular needs and provide value-added support that allows them to progress in their businesses.
• Outstanding communication skills -- with professionalism and a positive attitude, you'll listen carefully and articulately convey information in a manner that promotes understanding.
• Effective problem solving skills -- you'll showcase your resourcefulness in finding solutions to caller inquiries by effectively researching data in our system and soliciting assistance from management when you cannot find the answers you need.
• Strong multitasking ability -- you'll keep the queue of incoming calls flowing by entering the relevant data into the system during each call.
• A team player approach -- you'll actively support your team members and willingly help out with additional tasks as requested.
• Steadfast accountability -- we'll expected you to be punctual, to maintain a good attendance record, and to retain the information and learnings you acquire both on the job and through training.
• Flexibility -- although we aim to accommodate individual schedules as much as possible, you'll also be expected to remain flexible in your availability and to put in the extra time required at the beginning and end of each month.

Last but not least, we're looking for someone with a keen desire to learn and grow with our organization. You will always seek out new information about our company and business and utilize the performance feedback we provide to both improve your service and prepare for the next step in your career.

If this sounds like the right mix of challenge and opportunity, and you meet the required qualifications, we look forward to hearing from you.

Who We Are

Arbonne premium skin care products are formulated in Switzerland at the Arbonne Institute of Research and Development (AIRD) and made in the U.S.A. Arbonne markets its products exclusively through a network of Independent Consultants. The Company has more than 1,000,000 Independent Consultants doing business in the United States and Canada.

The wonderful thing about Arbonne is that it's not just about great products, it's also about great people. The Arbonne family is made up of thousands of individuals working to make their professional aspirations a reality. For more information please visit www.arbonne.com. Clicking on this link will open a new browser window, but be sure to come back to submit your resume! No phone calls please.